FREQUENTLY ASKED QUESTIONS
How can I contact Olverum customer service?
You can reach our customer service team by email at sales@olverum.com. We aim to respond promptly during UK business hours.
What is Olverum's general contact email?
For general enquiries, including questions about products, orders, deliveries and returns, please email sales@olverum.com.
How do I reach Olverum for wholesale enquiries?
For wholesale, retail partnership or B2B enquiries, please email our dedicated team at contact@olverum.com.
How can I follow Olverum on social media?
You can follow Olverum on Facebook (facebook.com/olverum), Instagram (@olverum) and TikTok (@olverum) for the latest news, product launches, rituals and community stories.
Where can I find answers to common questions?
Our FAQs page covers the most frequently asked questions about products, ingredients, orders, subscriptions, delivery and returns. You can access it directly "GENERAL FAQS" at the top of this page.
Where can I find information about delivery?
Full delivery information, including timeframes, shipping options and international destinations, is available on our Shipping Policy page, which is linked directly from the Contact page.
Where can I find the returns and refunds policy?
Our full Returns & Refunds policy is available on the website and linked from the Contact navigation. It outlines the conditions, timeframes and process for returning a product.
How do I get help with my subscription?
For subscription-related questions, you can log in to your member portal by pressing the person icon on the top left of the screen. You can also visit the Subscribe & Save page for full programme details or email contact@olverum.com and our team will assist you.
How quickly does Olverum respond to enquiries?
We aim to respond to all enquiries as quickly as possible during UK working hours. Response times may be slightly longer during seasonal peaks.
Can I visit an Olverum physical store?
Olverum does not currently operate its own retail stores, but our products are stocked at select premium retailers in the UK and internationally. You can find your nearest stockist on our Store Locator page.
Who do I contact for press, PR or media enquiries?
For press, PR, partnerships or media enquiries, please email contact@olverum.com and your message will be forwarded to the relevant team.