FAQ

We recommend consulting your GP or healthcare provider before using any product containing essential oils during pregnancy, particularly in the first trimester. Whilst our formulations use natural ingredients, some of these may not be appropriate for use during pregnancy or breastfeeding. Your healthcare provider can advise based on your individual circumstances.

Many of our formulations are designed to be suitable for sensitive skin. Products like our Body Cleanser, Hand Wash and Soothing Hand Lotion feature gentle, barrier-respecting formulations. Our Procellular™ Defence Day Cream includes Cica to calm redness. However, as with any new skincare, we recommend patch testing first, particularly if you have reactive or compromised skin. All our products are free from artificial preservatives, fragrances and colourants.

Our products are formulated to work across skin types. Many, like Pure Radiance Facial Oil and Dry Body Oil, are suitable for all skin types including dry, normal, combination, sensitive and mature skin. Our Body Cleanser and Hand Wash feature gentle, pH-balanced formulations that work even for compromised skin. If you have specific concerns, our product pages provide detailed information about which skin type each product suits best.

Yes. All Olverum products are vegan.

Never. Olverum is completely cruelty-free and we never test on animals. This commitment to ethical practices is non-negotiable.

Aromatherapy refers to the use of botanical extracts, particularly essential oils, to support both physical and emotional wellbeing through their active properties.

Aromachology, by contrast, explores how scent influences the mind - shaping mood, stress levels and sleep quality through the olfactory system. While its effects are primarily psychological, these responses can also have a measurable impact on the body, helping to regulate the nervous, and circulatory systems to support overall wellbeing.

At Olverum, we bring these two disciplines together through what we call functional fragrance. Each formulation is designed not only for its therapeutic effects on the body, but also for how it makes you feel.

By combining active botanicals with carefully composed scent profiles, our products are created to ‘energise’, ‘destress’ or ‘restore’ - delivering a sensorial experience that supports both physical and emotional wellbeing.

A fougère accord is a sophisticated fragrance profile featuring primarily citrus, herbaceous and woody notes. This non-gender specific blend creates a fresh, aromatic experience that's neither traditionally masculine nor feminine and which many people find reminiscent of spa. Most of our products feature variations of this accord - it's part of our signature sensorial identity.

Yes. Our formulations feature carefully selected premium grade essential oils, each chosen for their specific therapeutic and olfactory properties.

Absolutely. All Olverum products are non-gender specific and are designed for anyone seeking beautifully fragranced, high performance wellbeing products, regardless of gender.

Most products have a period after opening (PAO) symbol on the packaging indicating recommended use timeframe - typically 12 months for most products. Store products away from direct sunlight and heat to maintain optimal efficacy. Our highly concentrated formulations, like Bath Oil (5ml, a teaspoonful, per use), mean a little goes a long way.

Yes. All of our products have been designed to work seamlessly together. Each formulation is created with layering in mind, allowing you to build a routine to suit your needs, whether simple or more immersive. If you are unsure of where to begin, take a look at our ‘Curated Collections’ page where we have grouped some of our most complementary products together, further benefitting from a value saving.

Olverum is stocked in select premium retailers including Harrods, Liberty, John Lewis, Space NK, Harvey Nichols and other speciality beauty destinations in the UK and in select retailers worldwide. Visit our stockist page to find your nearest location.

From time to time, we offer curated discovery sets. In the meantime, complimentary samples are included with every order, giving you the opportunity to experience new products. Please visit our products page to see what’s currently available.

Olverum brings together nearly a century of formulation expertise with modern scientific understanding, guided by a singular aim; to leave you FEELING RESTORED in every sense. What sets us apart is a precise and disciplined approach to formulation. We do not rely on trend-led ingredients or superficial results. Instead, every product is built on three principles:

1. We use scientifically proven bioactives at efficacious levels to deliver visible performance.

2. Our functional fragrance blends are developed to actively support how you feel, not simply how a product smells – though they do smell wonderful. In addition, our fragrance blends actively serve the purpose of each product.

3. Our textures are designed to slow the moment of use, making the experience itself part of the benefit.

This combination allows each product to work on multiple levels, supporting both skin and state of mind in a way that feels immediate but also lasting. The result is a deeply restorative experience that is distinct to Olverum and which customers feel and return for.

Standard delivery within the UK is FREE for orders over £50, and £3.99 for orders under £50. Next day delivery is free for orders over £100 or you can select that option for any order below that value PLACED BEFORE 2pm for a fee of £5.99.  Normal delivery times are 2-3 working days, though please allow up to 5 working days from placing your order. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Deliveries to mainland US destinations are FREE for orders over $100 and $12 for orders under $100. Please allow up to 6 working days for US mainland delivery. Delivery to European destinations is €12.50 for all order values. Please allow up to 7 working days for delivery.  All other international destinations are charged according to weight, size, and location. Please allow 10-15 working days from placing your order for delivery.

If no one is available at your nominated address to take delivery, we or our authorised shipping agent will contact you to rearrange delivery, or you can collect the products from a local depot. If you're unable to take delivery three times, the products will be returned to us and our customer services team will contact you.

Products become your responsibility from the time we deliver to the address you provided, or when you collect from us or a depot.

Yes. Once your order has been dispatched, you'll receive an email with tracking information so you can monitor your delivery.

If your order hasn't arrived within the expected timeframe (5 working days for UK, 10-15 working days for international), please contact our customer service team at contact@olverum.com. We'll investigate and work to resolve the situation as quickly as possible.

We ship to most international destinations. At checkout, you can enter your address to see if we deliver to your location and view delivery costs. If you have questions about international shipping, please contact contact@olverum.com.

If you need to change your delivery address, please contact us immediately at contact@olverum.com. We'll do our best to accommodate your request, though if your order has already been dispatched, we may not be able to reroute it.

If the product you receive is not as expected, you may return it within 14 days for a refund or replacement. We can only accept returns of unused items in their original condition. Please note that postage/shipping costs will only be refunded on faulty items.

Please ensure your return is properly sealed and sent via a recorded service (one that requires a signature upon receipt). You should retain the recorded delivery receipt as proof that you've returned the goods. We cannot accept liability for returns lost in transit.

We'll process your refund within 14 days of receiving the returned goods. Returns must be made within 14 days of receipt with goods in their original condition. You'll receive email notification of your refund from Shopify, our payment processing partner.

Yes. If you've requested an exchange or replacement, we'll process this within 2 working days of receiving your returned goods, subject to stock availability, and ship via our next working day delivery service.

If your product arrives faulty or damaged, please contact us immediately at contact@olverum.com with photos if possible. We'll arrange a replacement or refund, and your postage costs will be refunded in addition to the value of the goods.

Sale items can be returned within 14 days for a refund or exchange, provided they're unused and in their original condition. The same returns process applies as for full-price items.

If your order hasn't been dispatched yet, please contact us immediately at contact@olverum.com and we'll do our best to cancel it. If it's already been dispatched, you can return it within 14 days following our standard returns policy.

No, you can checkout as a guest. However, creating an account allows you to track orders easily, save your preferences, and checkout faster on future purchases.

Click "Forgot your password?" on the login page. Enter your email address and we'll send you instructions to reset your password.

Log into your account and navigate to account settings where you can update your personal information, email address, and saved addresses.

Yes. We use Shopify's secure payment processing, which is PCI DSS compliant. We never store your complete payment information on our servers. All transactions are encrypted and secure.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.

Enter your discount code in the "Discount code" field at checkout and click "Apply." Your discount will be reflected in your order total before you complete payment.

Enter your discount code in the "Discount code" field at checkout and click "Apply." Your discount will be reflected in your order total before you complete payment.

Yes. At checkout, you can add a gift message in the notes section. We'll include this with your order.

Yes. We have a dedicated corporate gifting service for businesses looking to send thoughtful gifts to clients, employees or partners. Contact contact@olverum.com for more information.

If you’re interested in becoming a stockist, please contact us at contact@olverum.com with ‘Stockist Request’ in the subject line and a member of our team will be in touch shortly.

Yes. Simply enter the recipient's delivery address at checkout. You can include a gift message, and we can arrange for the receipt to be excluded from the package - please note this in the order notes or contact us.

Sustainable production is central to our philosophy. We source ingredients responsibly, partner with suppliers supporting local communities and ecosystems, and use renewable sources for materials like Dead Sea Salts, Kalahari Desert Salt, and Frankincense. Many ingredients, including Raspberry Seed Oil and Papaya Enzyme, are upcycled from food byproducts. We prioritise ethical practices even when it increases costs. Our packaging uses recycled and recyclable materials wherever possible. Our secondary packaging and information leaflets use FSC certified paper, and all printed materials use vegetable-based ink. We're continually working to reduce our environmental impact while maintaining the premium quality our customers expect.

We search globally to find sustainable and ethical sources of the highest quality botanicals and bioactives for our formulations. Each ingredient is then selected for its therapeutic properties, its efficacy, and for its synergies with other selected ingredients to ensure high performance formulations which are greater than the sum of their parts.

We're committed to reducing environmental impact through packaging choices. Please check individual product packaging for recycling symbols and instructions. Our Bath Salts Refill uses recyclable mono-material sachets to reduce waste.