If the product you receive is not as you expected, you may return it within 14 days for a refund or a replacement. We cannot offer a refund or a replacement for used items. Please note that postage/shipping costs will only be refunded on faulty items.
Please ensure that the returned parcel is properly sealed, and that you have included a completed “returned goods declaration” which is included with each shipment. We can only accept returned parcels that are sent via a recorded service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods. We cannot accept liability for returned goods lost in transit.
If you would like a refund, we will process this within fourteen (14) days of receiving the returned goods. Returns must be made within 14 days of receipt with goods in their original condition. If the goods are faulty your postage costs will be refunded in addition to the value of the goods. You will receive e-mail notification of your refund from our payment-processing partner - Shopify.
If you have requested an exchange or replacement, this will be processed within 2 working days of receiving your returned goods, subject to stock availability, and shipped via our next working day delivery service.
