Shipping and returns
Our delivery times and costs are as follows: -
1. Standard delivery within the UK is FREE. Please allow up-to 5 working days from placing your order.
2. Deliveries to offshore and international addresses will be charged according to the metrics used by our shipping carriers to determine cost (weight, size, location etc). Please allow 5-7 working days from placing your order.
All orders are dispatched via a recorded service and will require a signature.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you are not at home when the product is delivered. If no one is available at your nominated address to take delivery, we or our authorized shipping agent will contact you to rearrange delivery or collect the products from a local depot. If you are unable to take delivery of your products three times, the products will be sent back to us and our customer services team will contact you. If we are unable to contact you within a reasonable time frame, we may end the contract in accordance with clause 8.1 in our Terms & Conditions.
If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.1 in our Terms & Conditions will apply.
Your legal rights if we deliver goods late. You have legal rights if we deliver any Products late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply: -
1. we have refused to deliver the goods;
2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
3. you told us before we accepted your order that delivery within the delivery deadline was essential.
When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
When you own goods. You own a product which is goods once we have received payment in full.
If the product you receive is not as you expected, you may return it within 14 days for a refund or a replacement. We cannot offer a refund or a replacement for used items. Please note that postage/shipping costs will only be refunded on faulty items.
Please ensure that the returned parcel is properly sealed, and that you have included a completed “returned goods declaration” which is included with each shipment. We can only accept returned parcels that are sent via a recorded service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods. We cannot accept liability for returned goods lost in transit.
If you would like a refund, we will process this within fourteen (14) days of receiving the returned goods. Returns must be made within 14 days of receipt with goods in their original condition. If the goods are faulty your postage costs will be refunded in addition to the value of the goods. You will receive e-mail notification of your refund from our payment-processing partner Sage Pay.
If you have requested an exchange or replacement, this will be processed within 2 working days of receiving your returned goods, subject to stock availability, and shipped via our next working day delivery service.