Our delivery times and costs are as follows: -
We offer the following delivery options within the United Kingdom:
To qualify for next working day delivery, orders must be placed before 2:00pm (UK time) on a working day. Orders placed after 2:00pm, on weekends or public holidays will be processed on the next working day.
Delivery timeframes are estimates only and may vary during peak periods or due to circumstances outside our reasonable control.
Orders delivered within the European Union are fulfilled from our warehouse in Cologne.
Shipping charges applicable to your order will be shown at checkout.
Depending on the destination country, please allow approximately 5–10 working days for delivery, although deliveries within Germany are typically faster.
Delivery estimates are provided for guidance only and may vary due to local courier services, public holidays and circumstances outside our reasonable control.
Orders delivered within the United States are fulfilled from our warehouse in New Jersey.
Shipping charges applicable to your order will be shown at checkout.
Delivery times may vary depending on destination and carrier services.
For destinations outside the United Kingdom, European Union and United States, shipping charges are calculated and displayed at checkout.
International delivery times vary depending on destination country and local courier networks.
Please note:
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you are not at home when the product is delivered. If no one is available at your nominated address to take delivery, we or our authorized shipping agent will contact you to rearrange delivery or collect the products from a local depot. If you are unable to take delivery of your products three times, the products will be sent back to us and our customer services team will contact you. If we are unable to contact you within a reasonable time frame, we may end the contract in accordance with clause 8.1 in our Terms & Conditions.
If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.1 in our Terms & Conditions will apply.
Your legal rights if we deliver goods late. You have legal rights if we deliver any Products late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply: -
1. we have refused to deliver the goods;
2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
3. you told us before we accepted your order that delivery within the delivery deadline was essential.
When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
When you own goods. You own a product which is goods once we have received payment in full.
